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How kased4d Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your DANA, OVO or GoPay transactions, and keep your sessions secure across devices.

Account data protectionDANA, OVO, GoPay wallet privacyMobile session securityYour right to request dataClear retention periods
kased4d How kased4d Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent security and data management practices across every part of your account. From the moment you log in with your OTP to the moment a GoPay withdrawal is confirmed, your data moves through encrypted channels only. Here is what that looks like in practice across the four areas that matter most to you.

Encryption and Account Security

All data transmitted between your device and our servers is protected with SSL encryption. Login sessions use OTP verification to prevent unauthorised access, even if your password is compromised.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Data Retention Periods

Account records are retained for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to DANA, OVO or GoPay are kept for audit and dispute purposes.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account data by contacting support via live chat or email as described above.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct or delete your personal data, or if you have any concern about how your information is being used, our support team handles privacy requests directly. Raise your concern through any of the channels below and we will confirm receipt and respond with next steps. For data deletion requests, we aim to complete the process within the timeframe required by applicable regulations.

Live Chat Start a live chat session from your account dashboard. Choose the Privacy or Account Help category so your request reaches the right team quickly.
Email Support Send your data request to our support email address. Include your registered mobile number so we can verify your identity before processing any changes.
Account Settings Some data corrections — like updating your registered email or linked wallet — can be done directly inside Account Settings without contacting support.

Common Questions About Your Privacy on kased4d

These are the questions we hear most often about how your personal data is used, stored and protected. If your question is not covered here, our live chat team handles privacy queries directly.

We collect your name, email address and mobile number at registration. These are used for account verification, OTP login and communicating account updates with you.

No. We record transaction references and wallet identifiers to match deposits to your account, but we never store your wallet PIN, password or full payment credentials on our systems.

Contact our support team via live chat or email. Include your registered mobile number so we can verify your identity before releasing any account data to you.

Yes. Submit a deletion request through live chat or support email. Some data — such as transaction records — may be retained for the period required by applicable Indonesian regulations even after deletion.

We share data only with payment processors like DANA, OVO and GoPay, and only the information needed to complete your transaction. We do not sell your data to third-party marketers.

We use session cookies for login continuity and analytics cookies to improve the mobile experience. You can adjust or block cookies in your browser settings, though some features may not work correctly without session cookies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.